Service

Service

We're always here to help. That's our service motto. For us, selling software consists of more than handing over the manual. It also means that you get a competent partner.


Service

Support
Training
Online Surveys
Questionnaire Programming
Project Setup
Template Creation
 

Support

You have questions about keyingress? No problem. Call us or send us an email. We'll help you as quickly as we can. We solve 90 per cent of all support inquiries within 30 minutes. Our support team is ready to answer your questions on working days from 9 a.m. to 6:30 p.m. In the unlikely event of a major failure, we are available around the clock.

Training

A training course is the best way to getting started with keyingress. The topics discussed in the training course are defined and agreed with you in advance. This ensures that the course focuses on the features and functions you'll be using. Training courses can be held at your or our premises. Whatever is best for you. Don't worry, we won't just leave you up to your own devices after the training. Our online help and our comprehensive manual answer almost every question, but if you do have a question that hasn't been answered, our support team will be happy to help you by email or phone.

Online Surveys

You can use our services even if you don't use our software. For example, we can create your project and online survey according to your specifications. Hosting your survey on our powerful servers enables you to conduct research with a very high number of cases. Our online reports or dashboards enable you to follow the progress of the survey at every stage and you are given the data for analysis when the survey has been completed. We're happy to advise you and send you a non-binding quotation. Do not hesitate to send us a request for information.

Questionnaire Programming

You need to create a questionnaire and all your employees are tied up? Send us the specifications and we'll create it for you. We can even help you save time and carry out even more projects by setting up your entire project for you. We're happy to advise you and send you a non-binding quotation. Do not hesitate to send us a request for information.

Project Setup

We are happy to set up entire projects for you in keyingress. Send us your project specifications and we'll take care of the rest. We'll import the addresses and create the quotas. For telephone projects, we'll design the interface for the call centre staff. We will even create automatically dispatched emails for your telephone projects, for example, to confirm appointments. We're happy to advise you and send you a non-binding quotation. Do not hesitate to send us a request for information.

Template Creation

Templates are written in HTML and used to define the layout of online questionnaires, emails, online reports and online panels. If you don't want to create them yourself, we can do it for you. You can either send us the template or explain the layout to us. We can handle all corporate design specifications. A template can be used in any number of projects without having to copy it for each one. We're happy to advise you and send you a non-binding quotation. Do not hesitate to send us a request for information.

Our Customers say:

The more I use your software, the more I like it.
I would recommend your company and the
excellent support without hesitation.

Dr. Markus Simon, Managing Director, Polyquest AG