CATI software callingress
MenüThe CATI functions in a nutshell
- User-definable result categories with automatic follow-ups (e.g. automatic call back after 2 hours if the number was busy)
- Automatic participant display
- Follow-up management with optional interviewer assignment
- Interviewers can send email in real time
- Mixed-mode surveys CATI/online
- Functions to recruit online panellists by telephone
- Comprehensive sample management
- Easy address import/export (Excel or CSV)
- Time zones and languages
- Automatically import blacklists, as well as the ADM and your national Do Not Call Lists
- Computer-driven number dialling (CTI, TAPI) for SIP or classic telephone systems
- Integrated softphone
- VOIP integration
- Fully integrated dialler system: Achat, Elsbeth, Invade and Sytel
- Comprehensive interviewer management with import function for interviewers
- Staff and shift scheduling
- Supervisor Monitor
- Time recording for billing (working hours, interview time, telephone time, etc.)
- User-definable KPIs for time recording
- Question and address-based quota control
- Co-browsing
- Suitable for virtual interviewer offices (CATI on-demand, home offices, tele workers)
- Can be integrated with third-party software (e.g. call centre software)
- External questionnaire links with automatic redirects
- Suitable for big and small call centres
