CATI software callingress

Software > Phone (CATI) > Functions

The CATI functions in a nutshell

  • User-definable result categories with automatic follow-ups (e.g. automatic call back after 2 hours if the number was busy)
  • Automatic participant display
  • Follow-up management with optional interviewer assignment
  • Interviewers can send email in real time
  • Mixed-mode surveys CATI/online
  • Functions to recruit online panellists by telephone
  • Comprehensive sample management
  • Easy address import/export (Excel or CSV)
  • Time zones and languages
  • Automatically import blacklists, as well as the ADM and your national Do Not Call Lists
  • Computer-driven number dialling (CTI, TAPI) for SIP or classic telephone systems
  • Integrated softphone
  • VOIP integration
  • Fully integrated dialler system: Achat, Elsbeth, Invade and Sytel
  • Comprehensive interviewer management with import function for interviewers
  • Staff and shift scheduling
  • Supervisor Monitor
  • Time recording for billing (working hours, interview time, telephone time, etc.)
  • User-definable KPIs for time recording
  • Question and address-based quota control
  • Co-browsing
  • Suitable for virtual interviewer offices (CATI on-demand, home offices, tele workers)
  • Can be integrated with third-party software (e.g. call centre software)
  • External questionnaire links with automatic redirects
  • Suitable for big and small call centres